Customer needs

Customer has serious doubt about  the conformity on a specific batch regarding thickness  of hard chromium plating treatment made by a subcontractor despite quality insurance guarantee.

Customer benefits

Thales was able  to ask his subcontractor a conforming treatment on a new batch. Risks of affecting the production was therefore avoided for the company.

Cetim answer

Cetim’s experts made an emergency reaction to make specific measurement with appropriate means (X Ray fluorescence, spectrometry on mat and glossy parts) all in a single day

Delivered results

CETIM’s measurements exhibited that thickness wasn’t consistent and below values stipulated in the specification.